Business Support and Product Upgrades

ABSS offers two options to ensure that your solution remains up to date and compliant with local regulations.

Business Support

ABSS Business Support ensures that you have the latest and up-to-date version of your product, with the assurance of priority technical support.

Support

You will have 2 channels of support to access:

ABSS

Access ABSS’s technical support personnel via phone, fax & email anytime between 9.00 am to 5.30 pm, Mondays to Fridays, excluding public holidays.

Deltatech

If you purchase through us, you also have the option of getting support from Deltatech through phone and email 9:00 am to 6:00 pm, Mondays to Fridays, excluding public holidays.

Why buy from Deltatech?

Upgrade Cover

ABSS Product Upgrade Cover is an annual subscription that entitles you to any and all new versions of your software that are released during your subscription period.

Support

Upgrade Cover DOES NOT include technical support, only product upgrades.

If you require support, this is offered by Deltatech on an ad-hoc basis, i.e. as and when you require it.

Fee would depend on the complexity of the support requirement and whether a site visit is warranted or the issue can be resolved remotely.

If you require ABSS services, such as to repair your data file, these are chargeable.

Get Business Support or Product Upgrade Cover for your ABSS product

Business Support vs Product Upgrade cover

The main difference between the 2 plans is that one includes support, and the other does not.

In addition, subscribers of Business Support Plan are also entitled to discounts on training, on-site support visits, as well as enjoy the following services free of charge:

Services Business Support Non-Business Support
  Data file repair Free Payable
  Data file troubleshooting Free Payable
  Password extraction Free Payable
  Serial number removal Free Payable
  Upgrade data file from old version to new version Free Payable

Why upgrade?

Upgrading your ABSS product ensures that it remains up-to-date and, more importantly, compliant with the latest statutory requirements.

Payroll

With Payroll, there can be changes in the way we calculate EPF, SOCSO and PCB. This year, 2018, saw the introduction of Employment Insurance Scheme (EIS), or Skim Insurans Pekerjaan (SIP).

Accounting

The Sales Tax and Service Tax 2018, which came into effect in September 2018, replaces GST.

Customs have been fine tuning the process, and consequently, there will be changes to the way it is collected, reported and paid.

Your software would therefore need to be upgraded in the way payroll is computed, or SST is recorded and reported.

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